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Call Customer Care at Where can gift cards be purchased? Can I return an item purchased using a Gift Card? Return the merchandise along with the receipt to the store it where it was purchased. I have a digital gift card that was sent to me, can I still use it even though you no longer sell digital cards? Promotional gift cards will expire according to guidelines which are specific to each promotional program. How do I use the Gift Card? How do I view my current Comp Dollars balance? Our gift cards are not reloadable at this time. Gift cards may not be used to redeem Match Play. Should I throw the card away? As of March 21, , we have stopped expiring any unused Comp Dollar balance. Will my remaining Comp Dollars expire? Of course, come on in and enjoy! Unfortunately, if the card is lost or stolen it cannot be replaced. When are you reopening? Are gift cards redeemable for Slot Play? I have reservations. The card is swiped at the terminal used for debit and credit cards and it deducts the amount from the card. Hard Rock Cafe gift cards are not redeemable in most outlets on our casino properties with the exception of the Hard Rock Cafe and Rock Shops. We will provide notice to our valued guests via our websites, email and social media. The guidelines include multiple new initiatives designed to create a Hard Rock entertainment experience in an environment that helps to keep guests and team members safe. No entries will be lost. Your Seminole Wild Card will remain active and your tier status will be the same as it was prior to the temporary closing when we reopen. Sign up online at SeminoleWildCard. Seminole Gaming management will closely monitor the situation. Since gratuities and taxes can be paid with cash, they can be paid with gift cards. Any slot machine cash out voucher that expired between March 20, and the date we reopen will be extended for an additional 90 days from the date of opening. How do I request my Win Loss Statement? Consistent with many gift card programs, there is no tax on the purchase of a Seminole Gift Card. Power Bank is a new and enhanced way to play where you can transfer funds right to your favorite slot machine. What if my slot machine cash out voucher expires while the casino is temporarily closed? You can check your Free Play Rewards balance online anytime. The Gift Card is simple to use, it works just like a credit card. You will continue to receive new bonus free play offers and invitations based on your prior play with us. Can I still play games online? What forms of payment do you accept? Customer Care is not able to provide gift card balances over the phone. Consistent with Florida state laws, Seminole Gift Cards do not expire. What happens to the entries I had for upcoming promotions? Can you cancel or replace the card? Visit our Properties Hard Rock Hollywood.{/INSERTKEYS}{/PARAGRAPH} Future hotel reservations for arrival May 15, and beyond will remain valid. Any entries earned for upcoming promotions will be transferred to new promotions when we reopen, and guests will be notified of their entry balances. Seminole Wild Card members receive Free Play Rewards based on Comp Dollars earned each time they play at their favorite slot machine, live table games or live poker. There are a few ways to do this. Frequently Asked Questions. The Gift Card is redeemable for merchandise or services only and may not be redeemed for cash and cannot be returned. In these times of uncertainty, we wanted to take the time to address the most common questions that have arisen since our closure. Once the value on the card has been spent, there is no need to keep the card. What are the dollar amounts in which gift cards are sold? I purchased concert tickets. Where can gift cards be redeemed? Gift Cards are treated just like cash. Planned gift giveaways will be rescheduled based on the continued availability of each specific gift. The only exception to this rule would be for any gift cards given out on a promotional basis, as opposed to sold for cash or other consideration. On the back of the card, there is a phone number to call to retrieve the balance through the automated system. Do gift cards expire? What is the Gift Card Return Policy? As of now, we do not have a firm date of when we will reopen. Gift cards may not be used to redeem Slot Play. All March promotions have been canceled. Can Comp Dollars be used to purchase gift cards? These offers will begin to be issued once our temporary closure concludes. We will accept new hotel reservations for arrival on May 15, and beyond. Log in to your online Seminole Wild Card account to view your best available hotel rates, Comp Dollar balance, Free Play Rewards and upcoming offers and promotions. As well, there are links on the gift card pages of each property website which direct to a simple tool to check the balance on a gift card. All gaming, hotel, restaurant, spa and nightclub operations are suspended until further notice. Yes, they can be redeemed for tickets at Hard Rock Live, but not at ticketmaster. The expiration of Comp Dollars will not begin again until 60 days after reopening. What happens when the card value is used? Qualified guests will be notified of the new dates and times. A reminder email will also be sent to you. What is Power Bank? You cannot return for cash; your purchase will be credited to a Merchandise Credit. How do I sign up for a Seminole Wild Card? Cash is only accepted for an onsite purchase. Your Free Play Rewards will be valid for a period of up to 30 days. An email will be sent to notify you when these previously expired Free Play Rewards have been reinstated. How do I find out the status of concerts and shows? The more you play, the more you earn. How can I check the balance on my gift card? What is Free Play Rewards? Are gift cards redeemable for Match Play for Table Games? What happens to the gift giveaways that were planned? A card with a zero balance cannot be presented again for redemption. Can gift cards be used to cover gratuities and taxes? Outlets which are leased to third-party venues are not included in the redemption plan. Are gift cards re-loadable? Alternatively, a cashier at participating outlets can provide a balance during a redemption transaction. Can I have a gift card delivered to me? {PARAGRAPH}{INSERTKEYS}We are very grateful to all our loyal guests and dedicated team members and look forward to welcoming everyone back soon. Can gift cards be redeemed for tickets at Hard Rock Live? We will reopen as soon as it is appropriate and safe to do so. Your Free Play Rewards will be automatically loaded to your account approximately 48 hours following your visit. If you are not receiving emails, call Customer Care or log in to your Seminole Wild Card account online and add your email address to your profile. At this time, gift cards are only available for purchase in person at any of our six casino properties.